Return Policy

Return Policy

Our returns policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging.

Non-returnable Items:

  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition
  • Any Item is not in it’s original packaging, or
  • Any item which has been damaged or is missing parts for reasons not due to our error.

Refunds: (if applicable)

  1. Once your item is received and inspected, we will send you an email to notify you that we have received your item.
  2. We will notify you of the approval or rejection of your refund.
  3. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or missing refunds: (if applicable)

  1. If you have not yet received your refund, check your bank account or PayPal account again.
  2. Contact your credit card issuer, as it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some amount of processing time before a refund is posted.
  4. If you’ve done all of the above and have still not received your refund, please contact us at

Sale Items: (if applicable)

  • Only regularly priced items can be refunded. Unfortunately, sale items cannot be refunded.

Exchanges: (if applicable)

  • We will only replace items if they are defective.
  • If you need to exchange it for the same item, please email us at, and send your item to Elite Glass Solutions: Melbourne Office, 114 Endeavour Way Sunshine West Vic 3020 or Adelaide Office, 7 Manfull St. Melrose Park SA 5039


  • To return your product, you should mail it to Elite Glass Solutions: Melbourne Office, 114 Endeavour Way Sunshine West Vic 3020 or Adelaide Office, 7 Manfull St. Melrose Park SA 5039
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75AUD, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.